Where can I buy URBANER tools?
Buy directly on urbanerlab.com. Every order ships free with U.S. Economy shipping, and every tool is covered by 30-day unconditional returns and a 1-year free repair warranty. URBANER tools are also sold on Amazon; if you bought there, Amazon’s delivery and return terms apply to that order. Product and warranty support for any purchase is available at support@urbanerlab.com.
Where are URBANER devices designed and manufactured?
URBANER products are designed in Taipei, Taiwan. Manufacturing location can vary by model, so check the product packaging or contact URBANER Customer Care for the country of manufacture of a specific device.
What warranty does URBANER provide?
All URBANER products include a one-year free repair warranty. The warranty covers repair service for product faults under normal use; it does not cover misuse, accidental damage, or unauthorized repair. Contact Customer Care with your order number and model for help.
What is the URBANER 30-day return policy?
You may request a return for any reason within 30 days of delivery. Contact support@urbanerlab.com with your order number for instructions before sending the product back; the complete process is in our Refund Policy. If you purchased on Amazon, start the return through Your Orders on Amazon instead.
How long does shipping take?
Every order on urbanerlab.com qualifies for free Economy shipping to supported U.S. addresses, with no minimum purchase. Economy transit is estimated at 5–8 business days after processing and carrier acceptance; faster Standard shipping is optional and charged at checkout. See our Shipping Policy in the footer for details. Weekends, holidays and carrier delays may affect delivery.
How do I track my order?
Use the tracking link in your shipping confirmation email when available. The first carrier scan can take time to appear. If tracking does not update or the package is overdue, contact support@urbanerlab.com with your order number. For an Amazon purchase, open Your Orders on Amazon.
Do you ship internationally?
Not at this time. urbanerlab.com ships to U.S. addresses only, with free Economy shipping on every order. If you are outside the United States, please check your local Amazon marketplace for URBANER products.
Can I change the shipping address for my order?
Contact support@urbanerlab.com as soon as possible with your order number and the corrected address. We can only change an address before the order enters packing or is handed to the carrier, so changes are not guaranteed.
Which URBANER products are waterproof?
Water resistance varies by model. The Dual-Head Trimmer, MB-042 battery mustache trimmer, and precision USB mustache trimmer are rated IPX8. The Mini Shaver is rated IPX6 and should not be submerged. Always follow the cleaning and water-resistance instructions on the specific product page and manual.
How often should I replace or clean a trimmer blade?
Clean the blade after each use and let it dry before storage. Replacement timing depends on use, hair type and blade condition. Replace a blade or contact Customer Care if it becomes dull, damaged, pulls hair or no longer trims evenly.