Where can I buy URBANER tools?
Use this website to compare tools and find product care guidance. Our Buy on Amazon buttons currently take you to Amazon to complete your purchase. Confirm the current price, availability, delivery estimate and return terms there. URBANER product and warranty support is available at support@urbanerlab.com.
Where are URBANER devices designed and manufactured?
URBANER products are designed in Taipei, Taiwan. Manufacturing location can vary by model, so check the product packaging or contact URBANER Customer Care for the country of manufacture of a specific device.
What warranty does URBANER provide?
All URBANER products include a one-year free repair warranty. The warranty covers repair service for product faults under normal use; it does not cover misuse, accidental damage, or unauthorized repair. Contact Customer Care with your order number and model for help.
What is the URBANER 30-day return policy?
For products purchased directly on urbanerlab.com, you may request a return for any reason within 30 days of delivery. Contact support@urbanerlab.com with your order number for instructions before sending the product back; the complete process is in our Refund Policy. For Amazon purchases, start through Your Orders on Amazon and follow the return eligibility and instructions shown for that order. For a URBANER warranty question, contact our support team.
How long does shipping take?
For orders placed directly on urbanerlab.com, every product qualifies for free Economy shipping to supported U.S. addresses, with no minimum purchase. Economy transit is estimated at 5–8 business days after processing and carrier acceptance; faster Standard shipping is optional and charged at checkout. For purchases through Buy on Amazon, check Amazon’s delivery estimate and shipping charges for your address. See our Shipping Policy in the footer for details. Weekends, holidays and carrier delays may affect delivery.
How do I track my order?
For an Amazon purchase, open Your Orders on Amazon to view shipment updates and available order support. For an order placed directly on urbanerlab.com, use the tracking link in your shipping email when available. The first carrier scan can take time to appear. If you need help with a website order, contact support@urbanerlab.com with your order number.
Do you ship internationally?
Availability depends on the product, destination and purchase channel. For an Amazon purchase, enter your delivery address on Amazon to check available options and charges. For orders placed directly on urbanerlab.com, available destinations, services and charges are confirmed at checkout; consult our Shipping Policy for details.
Can I change the shipping address for my order?
For an Amazon purchase, use the available options in Your Orders on Amazon. For an order placed directly on urbanerlab.com, contact support@urbanerlab.com as soon as possible with your order number and corrected address. Changes are only possible before packing or carrier handoff and are not guaranteed.
Which URBANER products are waterproof?
Water resistance varies by model. The Dual-Head Trimmer, MB-042 battery mustache trimmer, and precision USB mustache trimmer are rated IPX8. The Mini Shaver is rated IPX6 and should not be submerged. Always follow the cleaning and water-resistance instructions on the specific product page and manual.
How often should I replace or clean a trimmer blade?
Clean the blade after each use and let it dry before storage. Replacement timing depends on use, hair type and blade condition. Replace a blade or contact Customer Care if it becomes dull, damaged, pulls hair or no longer trims evenly.